1xBet Withdrawal Issue: How to Get Help
Withdrawal issues are among the most common reasons users contact 1xBet customer support. Whether your withdrawal is pending, rejected, or simply not credited, this guide explains exactly what to do.
Common 1xBet Withdrawal Problems
- Withdrawal confirmed but funds not received in bank account
- Withdrawal request rejected without explanation
- Withdrawal option not available or greyed out
- Identity verification required before withdrawal can proceed
- Funds deducted from balance but not transferred
Steps to Resolve a 1xBet Withdrawal Issue
- Check your withdrawal status in the "My Account" section under transaction history.
- Verify your identity – 1xBet may require KYC documents before processing large withdrawals.
- Contact live chat with your transaction reference number and account ID.
- Send an email to accounting@1xbet-team.com with full details and any bank statements showing the funds were not received.
- Escalate to Curacao eGaming if 1xBet support fails to resolve the issue within 30 days.
Important Deadlines
Per 1xBet's complaints policy, you must submit a formal complaint within 10 days of becoming aware of the issue. For Cyber-Live game disputes, the window is only 72 hours. Support aims to resolve cases within 30 days, with a possible 30-day extension if additional documentation is required.
For urgent cases, use the 1xBet live chat or call the customer care number directly.